FAQ
For any questions, comments, concerns about your order EMAIL US from our contact us page or check out our FAQ's found below.
PRICING
We accept all major credit cards (Visa, Mastercard, American Express, Discover, PayPal, and AfterPay.
Payment Security - All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. KAELYN COLLECTION is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.
Afterpay allows you to enjoy your accessories now and pay later! Split your purchase price into 4 equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time!
When you select Afterpay as your billing method during checkout, you will provide a credit or debit card of your choice. No bills are sent, the payment will be made automatically. You simply sit back, relax, and enjoy your purchase!
If you have questions directly for Afterpay, feel free to contact them at the link below:
ORDERS
CAN I CANCEL MY ORDER?Unfortunately we are not able to cancel an order once it has been placed.
I PUT THE WRONG ADDRESS ON MY ORDER, WHAT DO I DO?Please be careful when entering your shipping address, Kaelyn Collection will not be responsible for orders sent to the incorrect delivery address provided by the customer. However if your product has not been shipped yet, we will do our best to update your order with the correct address. Once again, if your order has already shipped we are not responsible
HOW CAN I TRACK MY PACKAGE?
Once your order has been fulfilled, you will receive an email from us with your tracking information.
MY ITEMS ARRIVED DAMAGED, WHAT DO I DO?
Please contact us immediately, within 48 hours receiving the order, at contact@kaelyncollection.com. Please provide us with your order number and multiple photos of the damaged product/s.
I RECEIVED THE WRONG ORDER, WHAT DO I DO?
Please contact contact@kaelyncollection.com 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
DO YOU OFFER RETURNS?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Kaelyn Collection reserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that a product arrived damaged, the customer must contact customer service within 24 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
DO YOU OFFER EXCHANGES?
Unfortunately, we are unable to process exchanges at this time.
SHIPPING
WHAT ARE SHIPPING COSTS?
Shipping & Handling Charges are as follows:
Domestic
- Standard (7-10) business days – $7.95 flat rate, Free with orders over $40!
- Ground (3-5 business days) – $10.95 flat rate
International
Standard (10-21 business days) - $18.95 flat rate for all international countries we ship to worldwide
We are located in Florida in the United States of America.
Yes we do! We ship worldwide. Please keep in mind, sometimes customs taxes may apply in your country depending on where you are located.
How long will it take to get my product?
please allow 3-7 business days for product to be shipped out.
Holiday Shipping: Delays in shipment tend to occur during this busy season. If this happens simply contact USPS or Fed Ex directly for more information.
